Warranty Information

WARRANTY

YOUR SATISFACTION IS GUARANTEED

ALL WARRANTY RETURNS MUST SHIP DIRECT TO MANUFACTURER:

Robinson Outdoor Products, LLC
Warranty Department
110 North Park Drive
Cannon Falls, MN  55009
1-800-397-1927

Whitewater
Warranty Department
W4228 Church Road
Hingham, WI 53031
1-800-666-2674

Please Call Robinson Outdoor Products or Whitewater for a Return Authorization Number (Required).

Robinson Outdoor Products, LLC (ScentBlocker, Tree Spider, and Whitewater Outdoors) have been outfitting the hunter since 1998 and we have continuously strived to introduce “Best-In-Class” hunting apparel.  In that time, we have learned a lot about what makes great hunting apparel, liquids and footwear.  Our employees continually use all our products and are out in the woods for the same reasons you are, enjoying our in field experiences and our over all hunting success.

ScentBlocker, Tree Spider, and Whitewater products are fully warranted to the original owner against defects in material and workmanship for the “1 year limited warranty” of the product.  We manufacture all of our products to meet our superior standard.  However, regardless of how careful you use the product, it will eventually begin to show age and wear.   We will repair or replace it if our product fails due to defects in manufacturing or workmanship of the product.   It does not cover; rip, tear and normal wear and tear of the product.  ROP and WW do not warranty and is not responsible for damages caused by misuse, abuse, accidents, and the natural breakdown of the product over time, or problems that may be reasonably expected with normal wear or failure to follow care instructions. 

All defective or damaged products should be returned to Robinson Outdoor Products, LLC or Whitewater Hunting Apparel for evaluation.  Forward the item to us and it will be repaired or replaced at our discretion.

A Return Authorization Number will need to be issued before any item is sent back to Robinson Outdoor Products, LLC or Whitewater Hunting Apparel.  Without the RA# on the box, the box will be refused.  Also, all returns must be accompanied by a dated proof of purchase (sales receipt).  Please allow up to 4-6 weeks for evaluation of the item.  At that time we will either, repair, replace or issue you credit toward another item.  For all warranty evaluations, your product must be returned directly to:  

Robinson Outdoor Products, LLC
Warranty Department
110 North Park Drive
Cannon Falls, MN  55009
1-800-397-1927

Whitewater
Warranty Department
W4228 Church Road
Hingham, WI 53031
1-800-666-2674

All Warranty shipments must be pre-paid and insured.  Robinson Outdoor Products, LLC and Whitewater Hunting Apparel cannot be liable for lost in-bound packages.  All items must be clean when being returned.  Charges may be assessed if cleaning is necessary.

ScentBlocker S3™ Clothing (Non-Trinity™ Clothing)
While our non-Trinity clothing (shirts, pants, baselayers, socks, etc) are not covered by a warranty, we do encourage you to contact us with any concerns you may have regarding materials and/or workmanship within the first year of owning the garment.

Because quality control is an ongoing process, whenever there is a problem we would like to hear about it.  In this manner we are better able to serve you, our valuable customers.